Ghana Water Company Limited (GWCL) is a water utility company fully owned by the state. The Company is responsible for potable water supply to all urban communities in Ghana. GWCL currently operates 91 urban supply systems throughout the country. Average production is about 833,768m³ per day (183 million gallons per day). Presently, potable water demand is estimated at 1,461,703m³ per day (310 million gallons per day). Urban water supply coverage is therefore about 61.9%. With a staff strength of 4,622, GWCL serves 708,803 customers 79.1% of which are metered customers and 20.9% unmetered customers.

Vision

To be a world class utility

Mission

We are committed to meeting the increasing demand for better service delivery through efficient management of our core business of production and distribution of potable water and customer management in urban areas of Ghana

Core values

• Quality and efficient customer service
• Urgency in service delivery
• Continuous improvement and innovation
• Health and Safety
• High ethical and professional standards

Core Business

• Abstraction, treatment and supply of water to urban communities in Ghana
• Urban water sector planning and development
• Investment planning
• Sector financial management
• Contracting out the design, construction, rehabilitation and expansion of existing as well as new water supply infrastructure
• Asset management

GOVERNANCE STRUCTURE OF THE WATER SECTOR IN GHANA

The Ministry of Sanitation and Water Resources is responsible for formulating water supply policy, overseeing operations of GWCL, sourcing for funding from external support agencies and coordinating sector investment plans.

Under the general direction of the Ministry, GWCL is governed by an eleven-member Board of Directors which has overall responsibility for the setting of sector policies and control of corporate programmes. The day-to-day affairs of the company are managed by a Managing Director and three Deputy Managing Directors, one in charge of Finance and Administration, another in charge of Operations and the other in charge of Special Projects.

The four leaders are assisted by 19 Chief Managers who head various departments at the Head Office. These departments are as follows: Project Planning & Development, Human Resources & Administrative Services, Legal Services, Public Relations & Communications, Corporate Planning, Technology & Innovation, Finance, Materials, Commercial, Audit, Water Resources, Water Quality Assurance, Lands & Estates and Business Development.

There are 15 Regional Chief Managers who manage the administrative and operational regions of the company, who are supported by Unit Heads (Line Managers) and District Heads who also manage the various districts under the region. At the district level, the District Heads/Managers supervise and control the various districts of GWCL throughout the country.

GWCLs PACKAGED WATER BUSINESS

Management of GWCL in 2013 established the Special Business Unit with the objective among others, to set up a water Packaging (Bottling) Plant. In 2015, the Business Development Unit (BDU) replaced the SBU with the sole purpose of developing a water packaging business for GWCL. The construction of the water bottling plant after due processes, then began in November 2017. Commercial production and sales started in December 2018. The G-Water Bottling Plant as it’s called, is currently a subsidiary of the GWCL and it is headed by a General Manager.